Q: How can I view the status of my order?
A: Go to your Account page. This will list all your current orders. If your order is "awaiting fulfillment," it is in production.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order. For bulk and larger apparatus orders, shipping rates are calculated at time of order completion. Feel free to contact us for more information.
Q: How long will it take to get my order?
A: We are able to ship smaller (accessories/ small parts, etc) orders within 8-10 weeks. Larger apparatus orders can take 16 to 32 weeks. Delays can occur, which extend lead times.
Q: Do you offer any type of discounts?
A: Yes, occasionally we do offer discounts. In general they can apply to the size of the order, the items ordered, time of year order is placed and other prevailing factors.
Q: Why are the lead times for the order being pushed back? I have been told a certain date, but it will take longer.
A: Our lead times and estimates are provided to you at the time of your order. Should delays occur, your order production schedule will need to be pushed back. We do our best to communicate and provide as much information as possible for your order.
Q: What delays are we talking about?
A: There are many, as our equipment is all custom and hand made. Supply chain strain and material delays have all contributed to many pushbacks since spring of 2020. Shipping material and freight delays also can occur at any given moment.
Q: So when will I get it all?
A: Once your order is completed by our shop, the shipment process is incredibly fast on our end. You will receive an email and/ or notification regarding tracking for your order