At Pilates Designs, LLC, we take the safety and security of our equipment seriously. We provide Maintenance and Service to all our clients at the time of purchase. However, it is important to note that you are responsible for the safety and security of the equipment when used by you and your clients.

Maintenance Check List & Schedule

Precautions Necessary for all Items:

  • Do not modify the apparatus or utilize another manufacturer's components as attachments to our products.
  • Do not use the equipment if it shows signs of severe wear, or if broken or damaged.
  • Keep body, hair, and clothing away from all moving parts.
  • Personal accessories, such as jewelry, can damage the vinyl covering of the equipment and can become entangled with the moving parts of the equipment. We recommend clients remove any item of jewelry that has sharp edges, protrudes, or hangs away from the body.
  • Never allow children to be around or on the equipment.

Maintenance Schedule:

If the equipment is used daily but intermittently, we suggest a monthly maintenance program. If the equipment is used daily and continuously, we recommend a weekly maintenance schedule. However, all moving parts must be checked daily.


  • Check all straps, hooks, and attachments for security.
  • Check strap joints for wear and tear. Straps need to be re-sized periodically.
  • Check tracks for dirt or grit build-up, which should be removed with a scraper in conjunction with a mild soap solution. If severe, use NAPTHA Thinner and wipe with a soft cloth. Dry thoroughly.
  • Check wheels for wear. Wheels should be lubricated monthly or quarterly, depending on usage, using white Lithium grease (tube is best). Surplus grease should be removed to ensure that it does not fall on the tracks. Do not lubricate or silicone spray the tracks.
  • Check ALL bolts and all moving parts for security and retighten if necessary.
  • Check springs for wear or distortion. The average life of Reformer springs is around 18 months if the Reformer is continuously used, whereupon they should be replaced.
  • Check footbar covering and make sure footbar is properly seated and secured in its socket.
  • Check headrest attachment to ensure that it is properly tightened and secure.


  • Check all bolts on poles for tightness.
  • Check all spring hooks and attachments. Note: Leg springs tend to torque after certain exercises. Bring spring back to resting position after each client by giving the spring a tug to un-twist.
  • Check all safety straps, leg straps, chains, etc.

High Barrel (Ladder Barrel) & other barrels:

  • Check all bolts and screws for tightness.


  • Check all bolts, clips, and hooks for security.
  • Check springs and attachments.


  • Check springs and attachments.
  • Check hinges for foot plate and foot plate attachments. Tighten if necessary, ensuring that the required clearance is maintained on each side of the footplate (pedal).
  • Check all bolts, clips, and hooks for security.

Tower (Guillotine) and Wall Unit Towers:

  • Check attachment to wall (or ceiling) and to the floor weekly.
  • Check all bolts, clips, and hooks for security.
  • Check springs and attachments.

Customer Service: 718 721. 5929 – IN AN EMERGENCY – TEXT OR CALL SYLVIA AT 917.596.5360