Online Shipping:

Shipping charges will no longer be automatically calculated and added to your order at checkout if you checkout with large apparatus. Instead, you can now checkout with any number or combination of items! Once your order is ready for shipment, we will bill shipping charges directly to you.

By selecting the option to be billed later for shipping, you are confirming that shipping charges will be billed to you at a later date. It is expected that you complete payment for shipping charges in a timely manner once billed. After being billed for shipping, you must complete payment within 10 days. Failure to pay for shipping charges within the given time will result in the cancellation and restocking of your order.

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Shipping Charges & Estimates:

All shipping, freight, delivery, handling, and related logistics charges provided at the time of quotation or order placement are estimates only and are not guaranteed unless expressly stated otherwise in writing by Pilates Designs LLC.

Because our equipment is made to order and production may extend over several months, actual shipping costs may change between the date an order is placed and the date the equipment is completed and ready for shipment. Freight rates are determined by third-party carriers and may fluctuate due to fuel costs, carrier rates, destination charges, tariffs, surcharges, market conditions, shipment dimensions and weight, international or domestic transportation conditions, and other factors outside the control of Pilates Designs LLC.

The customer is responsible for the actual shipping and freight charges in effect at the time the order is ready to ship, regardless of any initial shipping estimate provided on a quotation, invoice, order confirmation, or other communication. If the final shipping cost differs from the original estimate, the customer's shipping balance will be adjusted accordingly.

Any outstanding shipping or freight balance must be paid in full prior to the release or shipment of the equipment. Pilates Designs LLC is not responsible for increases in carrier or freight charges occurring during the production period or prior to shipment.

All outstanding balances, including final shipping charges, must be paid promptly when requested and prior to shipment. Failure to remit shipping or other outstanding balances within the requested timeframe may result in the order being placed on an indefinite storage hold at Pilates Designs’ discretion. Shipment and delivery timelines cannot be guaranteed while an account has an outstanding balance, and additional storage or handling charges may apply.

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All items from Cadillacs to Eyehooks are shipped from our New York City location. We can ship to almost any address worldwide. We make every effort to follow the following shipping schedule, and will expedite studio orders if necessary.

Local Delivery: We deliver, set up and install. 50 mile radius. Flights of steps are extra per delivery, at our discretion.