The following is our only warranty and negates all other warranties, express or implied.
Pilates Designs LLC provides the following extended warranty to the original purchaser and destination of our products:
Our products will be free from defects in materials or workmanship for the duration of the warranty period described below. At our discretion, we will repair, replace, or refund the purchase price of any defective product covered by our warranty, including return freight to you. Our warranty excludes normal wear and tear; damage caused by misuse, abuse, modification, or unauthorized repair; scratches to the finish; and tears or scratches in the upholstery.
6 Year Warranty on all reformers, cadillacs, and reformer combination units, chairs, and towers.
3 Year Warranty on all barrels and mats.
18 Month Warranty on all springs, wheels, clips, hooks and other parts designed to move during operation.
Approved by Sylvia Adamopoulos
Pilates Designs LLC
35-17 31 St., Long Island City NY 11106
If items arrive damaged or defective, and are not easily able to be restored to perfect working order by simple replacement of damaged components, we will accept these back at no charge to the client. Clients will need a return authorization certificate (RAC) and need to follow our instructions for shipping the item back to us. These items will either be replaced by us at no cost to our clients or clients will be refunded in full if they prefer this remedy.
Items sent back to us for any other reason may be accepted back at a restocking cost of 35% of the original cost. In addition, client will be responsible for the return packing and shipping cost and must ensure that the items are not damaged on the return shipment to qualify for this refund. Cancellations, once production has started on an order, result in 35% restocking fee.
PILATES DESIGNS LLC is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to firstname.lastname@example.org with 'unsubscribe' as the subject line.
PILATES DESIGNS LLC does not sell, trade or rent your personal/ email/ or any other information to others.